(tuesday) 7:30 am - 8:30 am
The River Club
1 Independent Dr, Jacksonville FL 32202
Building rapport quickly is an essential skill to develop. Anytime you’re communicating with other people, your ability to create rapport quickly [...]
Anytime you’re communicating with other people, your ability to create rapport quickly is going to be key to your success.
Whether you’re in a one-on-one sales conversation, speaking to a small group, or making a major presentation, the same basic techniques apply. There is a WALL between you and that other person and your job is to remove that WALL using 4 practical steps.
River Club Members – FREE
Visitors – $10.00 per person
Breakfast is not included but is available.
Note for visitors: payment by credit card only.
About The River Club
There is no better place to meet and greet clients and friends than the fabulous River Club located in the landmark Wells Fargo Center in downtown Jacksonville. Boasting some of the best skyline views, The River Club offers members access to world-class dining in a truly beautiful setting.
Mark A Vickers
(tuesday) 8:45 am - 9:15 am
Questions help you connect quickly with others, gather information, make a point, and show your intent. When you are skilled at creating powerful questions you will become more effective in all [...]
Questions help you connect quickly with others, gather information, make a point, and show your intent.
When you are skilled at creating powerful questions you will become more effective in all your communications.
In this 30 minute Webinar, you will learn the 3 Secrets to Power Questions and tips on how to implement the secrets.
Mark A Vickers
(thursday) 7:30 am - 9:00 am
4888 Lenoir Avenue South, Jacksonville
Are you ready to stand out in a sea of sameness? Join us as we welcome Stan Phelps, JD/MBA [...]
Join us as we welcome Stan Phelps, JD/MBA is the founder of 9 INCH marketing. A consultancy that helps clients win customers that are four times as valuable as those acquired through traditional marketing. This presentation features lessons from the Amazon best seller, “What’s Your Purple Goldfish.” It will cover the ingredients of creating signature added value and the 12 different types of little extras such as the importance of follow up and how to handle mistakes.
Learn customer-centric marketing lessons from leading brands such as Apple, Disney, Southwest and Zappos.
Attendees will learn about differentiation through added value through the Goldfish Rule. You’ll understand the importance of customer experience and its impact on satisfaction, retention and word of mouth. You will be equipped with both concepts and relevant examples, enabling you to readily apply the principles.
Stan Phelps, JD/MBA is the founder of 9 INCH marketing. A consultancy that helps clients win customers that are four times as valuable as those acquired through traditional marketing. His 20-year marketing background includes leadership roles with adidas, International Management Group, the PGA of America and Synergy Events. Stan has created award-winning campaigns and larger than life events. Those programs, although successful, weren’t scalable or sustainable. He now focuses on how brands can create meaningful differentiation and advocacy through ongoing added value. Helping brands get closer to the hearts of their customers and employees.
He’s the author of “What’s Your Purple Goldfish? – 12 Ways to Win Customers and Influence Word of Mouth
Stan lives in Cary, NC with his wife Jennifer and two boys Thomas and James.