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Downtown receives recognition for service excellence

Seven of the 26 Recognition of Service Excellence (ROSE) Award winners announced for 2012 by the North Florida Hotel & Lodging Association (NFHLA) represent Downtown Jacksonville’s service industry.

The fourth annual event, held at the Hyatt Regency Jacksonville Riverfront on Feb. 21, recognized 26 front-line hospitality employees who demonstrate excellence in customer service. Downtown Vision, Inc.’s Downtown Ambassador Michael Ryan was among the recipients, receiving a ROSE Award for Customer Service: Tourism Ambassador.

Downtown service industry award winners also include:

•Customer Service: Attraction/Tour Guide – Gary Sass representing AdLib Luxury Tours & Transportation

•Customer Service: Retail – Sherry Lyford representing River City Gourmet at The Jacksonville Landing

•Guest Service: Bell Attendant – Tyrone Jackson representing Hyatt Regency Jacksonville Riverfront

•Guest Service: Security – Marcella Waldburg representing The Jacksonville Landing

•Guest Service: Valet – Jeremy Ausderau representing Omni Jacksonville Hotel (Parking Management)

•President’s Award – Mary DeJarnette representing Omni Jacksonville Hotel

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