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Outlook running slow? Microsoft to blame

If you have found your Outlook e-mail program running very slow—that is, you have to wait several seconds when you go from folder to folder—the most likely culprit is Microsoft itself.

The software company issued an update—KB 2412171—for Outlook 2007 in mid-December. The update, however, caused problems with Outlook. Says Microsoft (http://support.microsoft.com/kb/2485531/):

“If your machine has automatically downloaded the Office Outlook 2007 update KB 2412171, you may experience one or all of these issues in Outlook 2007:

  • There is a delay when switching between email folders in the navigation pane
  • The Auto Archive feature is no longer available
  • You encounter errors when sending or receiving email.”

The solution is easy. Microsoft’s directions say:

For Windows 7 and Windows Vista

  1. Click Start and select Control Panel.
  2. For Windows 7, select the option for Large icons or Small icons in the View by section in the upper-right corner of your screen. For Windows Vista, select Classic View in the upper-left corner of your screen.
  3. Select Programs and Features.
  4. In the left navigation pane, select the View installed updates option.
  5. In the list of updates, look for update KB2412171. If you locate this update click to select it, and then click the Uninstall option. Restart your computer if you are prompted.

For Windows XP

  1. Click Start and Run.
  2. Type appwiz.cpl and then click OK.
  3. Click to select the Show updates check box.
  4. In the list of updates, look for update KB2412171. If you locate this update click to select it, and then click the Remove option. Restart your computer if you are prompted.

For more information, go to http://support.microsoft.com/kb/2485531/.


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