Categorized | JAX Briefs

Online customer portal improves communication

Harbinger (, a national sign engineering and manufacturing firm headquartered in Jacksonville, is introducing an online customer portal to better serve its multi-location clients. Through the portal, customers in the retail, convenience store, grocery, and foodservice industries with multiple locations and simultaneous sign installation projects will have access to real-time project updates and status, among other features. The online portal is currently being tested and is scheduled to launch Wednesday, Dec. 29, 2010.

Using a client login on Harbinger’s website, customers will have access to quotes, inventory, drawings of sign mock-ups and graphics, project and order history, invoices, and project status. As well, some multi-location clients may have access to customized approved-product catalogs, especially for those with franchises whose franchise owners need to select from signage options that meet corporate brand standards.

“An increasing number of customers asked us to manage their signage installation or sign retrofitting programs nationwide. For example, we are retrofitting signage in more than 1,750 locations for one customer,” explained Steve Williams, president of Harbinger. “By investing in the technology to most efficiently manage these projects, Harbinger can continue to meet customer expectations while streamlining our internal processes.”

Harbinger will offer the service free to clients that meet certain criteria. The company expects the online portal will further streamline its internal processes by serving as a central location for project and customer information. 

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